The Recognition – The Soul’s Journey in Finding the Right Path
Privacy Policy
Last updated 21 October 2026
The Recognition – The Soul’s Journey in Finding the Right Path (“The Recognition,” “we,” “us,” or “our”) respects your privacy.
This Privacy Policy explains how we collect, use, disclose, protect, and retain personal information when you visit our website, create an account, submit an intake form, make a payment, contact us, or participate in our services.
1.Who Is Responsible for Your Personal Information?
The Recognition is responsible for reviewing and handling the information you provide in your intake form, including your goals, concerns, personal experiences and relevant circumstances, and the information shared during your interview and sessions. For inquiries about the intake form or the session process, contact The Recognition at info@therecognitionofficial.com.
ZeroAI Technologies is responsible for the website’s technical operation and maintenance, including account access, online submission, hosting, database and email systems, payment integration, and technical security. For technical support and inquiries about these systems, contact info@zeroaitech.tech.
2.Information We Collect
Depending on how you interact with us, we collect:
- your name and email address, and your password (stored only as a secure one-way hash) or, if you choose Google sign-in, the name and email address Google shares with us;
- the answers you give in your intake form, including your goals, your reasons for seeking services, and personal experiences or circumstances you choose to describe, together with your electronic acknowledgement;
- information from the complimentary interview and sessions that is needed to provide the services;
- payment records — the amount, date, and a reference from Stripe or PayPal (we never receive your card or PayPal account details);
- communications between you and The Recognition; and
- basic technical information needed to keep the website secure and working, such as sign-in records.
Because intake information may be sensitive, we collect only information reasonably necessary for the purposes described here. We do not use analytics or advertising tracking on this website.
3.How We Collect Information
We collect information when you create an account, submit an intake form directly on this website, attend the initial interview or a session, or make a payment.
While you are writing your intake form, your answers are saved only in your own browser on your own device. They reach us only when you choose to submit the form directly on this website. Clients do not submit intake forms by email.
4.Why We Collect Information
We use personal information to:
- review your intake form and determine whether our services are suitable for you;
- arrange the initial interview and sessions and communicate with you about them;
- provide the services;
- process payments, cancellations, and refunds;
- maintain your account and keep it secure;
- maintain business records; and
- meet legal, accounting, insurance, or other legitimate obligations.
We do not sell, rent, or share your information for marketing, and we do not send marketing emails.
5.Consent
We ask for your express consent before you submit your intake form, because it may contain sensitive information.
You may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawing consent may affect our ability to provide the services.
6.Service Providers and Where Information Is Stored
We use the following providers to operate the website and services. They process information on our behalf and have their own privacy policies:
- Vercel — website hosting (United States);
- Cloudflare — the database that stores accounts, intake forms, and payment records (eastern North America, United States);
- Our email service, operated by our website provider ZeroAI Technologies on Oracle Cloud (India) — stores emails sent to and from The Recognition, including the PDF copy of each submitted intake form;
- Amazon Web Services — delivery of outgoing emails (European Union);
- Zoom — online sessions;
- Stripe and PayPal — payment processing;
- Google — optional “Continue with Google” sign-in; and
- Groq — writes some of the website assistant’s replies and turns spoken questions into text (United States).
Some of these providers store or process information outside Canada, where it may be subject to the laws of that jurisdiction, including lawful access by authorities there.
7.Online Sessions
Sessions take place on Zoom. Sessions are not recorded by The Recognition unless recording is discussed beforehand and your consent is obtained.
8.Email
We use email for your account (such as confirming your address and resetting your password), for your intake form, and for arranging and administering your sessions.
When you submit your intake form, a PDF copy is emailed to The Recognition and to you. Email is not guaranteed to be completely secure, so please avoid sending unnecessary sensitive information by ordinary email.
9.Payments
Payments are processed by Stripe or PayPal on their own secure pages. We do not receive or store complete card or PayPal account details — only confirmation of the amount paid and a payment reference.
11.Website Assistant
The “Ask a question” assistant answers general questions about our services from information we have written. It does not need an account, and it cannot see your account, intake form, bookings or payments.
Please do not share personal health details with the assistant. For anything personal, use the intake form or email us.
Many questions are answered directly from our own written answers. Others, and spoken questions, are sent to Groq to write a reply or to turn speech into text. Recordings of spoken questions are not kept.
Questions and replies are kept for 30 days so we can improve our answers, without your name, email or internet address (a scrambled code is used only to limit misuse). Messages that suggest someone may be at risk are answered with emergency contacts and are not stored.
Spoken replies use the open Kokoro voice. Some are recorded in advance; others are created inside your own browser, which downloads the voice once from Hugging Face when you turn spoken replies on.
12.Security
We take reasonable administrative, technical, and organizational measures to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification.
These include encrypted connections, hashed passwords, encryption of stored payment and sign-in keys, account lockout after repeated failed sign-ins, and limiting access to intake forms to the practitioner and authorized administrators.
However, no electronic system or transmission can guarantee absolute security.
For technical support, including problems signing in, submitting the form, accessing your account, making a payment, or concerns about the website’s technical security, email ZeroAI Technologies at info@zeroaitech.tech. These technical systems are the responsibility of ZeroAI Technologies. Only inquiries about the intake form’s questions or the session process should be emailed to The Recognition at info@therecognitionofficial.com. Submit your completed intake form on the website; do not email it to either address.
13.Security Incidents and Privacy Breaches
If we become aware of a privacy or security incident involving personal information, we will take reasonable steps to:
- identify and contain the incident;
- assess the nature and extent of the incident;
- determine whether notification or other action is required;
- take reasonable measures to reduce potential harm; and
- keep a record of the incident as required by applicable law.
Where there is a real risk of significant harm, affected individuals and the Office of the Privacy Commissioner of Canada will be notified as required by law.
14.Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and for applicable legal, accounting, insurance, or dispute-resolution requirements.
When information is no longer required, we take reasonable steps to securely destroy, erase, or anonymize it.
15.Access, Correction and Deletion
You may request access to the personal information we hold about you, and ask us to correct inaccurate or incomplete information or delete your account and intake forms, subject to applicable law.
You can see your intake forms and payments in your account at any time. We may need to verify your identity before responding to a request.
16.Privacy Questions and Complaints
For questions about the personal information you provide in the intake form or during the interview and session process, contact The Recognition at info@therecognitionofficial.com.
For questions, concerns or complaints about website privacy, technical security, accounts, storage, online submission or payment systems, contact ZeroAI Technologies at info@zeroaitech.tech. ZeroAI Technologies is responsible for these technical systems and will investigate technical concerns.
We will make reasonable efforts to investigate and respond. Completed intake forms must be submitted directly on the website, rather than sent by email.
You may also contact the Office of the Privacy Commissioner of Canada.
17.Changes to This Privacy Policy
We may update this Privacy Policy periodically. The current version will be posted on this website with the date of the latest update.