The Recognition – The Soul’s Journey in Finding the Right Path
Cancellation, Rescheduling & Refund Policy
Last updated 21 October 2026
1.Initial Intake and Complimentary Interview
Before booking paid sessions, you will first complete the intake process and, where appropriate, a complimentary initial interview.
The purpose of this process is to determine whether the services offered by The Recognition appear suitable for your needs and whether you and The Recognition both feel comfortable proceeding.
Completing an intake form or attending the complimentary interview does not require you to purchase sessions.
2.Decision to Proceed
Once you and The Recognition have mutually decided that the sessions are appropriate for you and that you wish to proceed, you may book the three core sessions together. The three-session process forms the initial program:
- Session 1 — Positive Reconnection
- Session 2 — Accessing Key Emotions & Events
- Session 3 — Therapeutic Resolution / Integration
The flow of the sessions may vary depending on the individual and the nature of the issue. An important event or experience may be explored during more than one session, including during the first or third session, where appropriate.
Additional sessions, if considered appropriate, are separate and will be discussed before being booked.
3.Three-Session Booking and Payment
Once booked, you are charged in full. The three core sessions are $150 CAD in total.
Once the three sessions have been booked and payment has been made, the session fee is non-refundable, subject to any cancellation, refund, or other rights that cannot legally be waived under applicable law.
Because the three sessions are reserved specifically for you, please ensure that you are reasonably confident that you can attend the scheduled appointments before completing the booking.
4.Rescheduling a Session
If you know that you will be unable to attend one of your scheduled sessions, you must contact The Recognition at info@therecognitionofficial.com at least 24 hours before the scheduled start time.
When at least 24 hours’ notice is provided, the missed session may be rescheduled to another mutually available time without an additional session fee, subject to availability.
5.Less Than 24 Hours’ Notice or No-Show
If you:
- cancel a session less than 24 hours before the scheduled time;
- request to reschedule less than 24 hours before the scheduled time; or
- do not attend the scheduled session without providing sufficient notice,
the session will be considered cancelled and will not be rescheduled as part of the original three-session booking.
If you wish to complete that session afterward, an additional fee of $50 CAD will apply for that individual replacement session. This fee is separate from the original three-session booking.
Reasonable exceptions may be considered in genuine emergencies or circumstances outside your reasonable control.
6.Late Arrival
If you think you will be late or cannot make it, it is your responsibility to inform us at least 24 hours in advance. Late arrivals and no-shows will be considered cancelled sessions, and an additional $50 CAD will be charged for that particular session, except in a few emergency cases. These will be considered on a case-by-case basis, where we may reschedule without any extra fee.
7.Practitioner Cancellation or Rescheduling
If The Recognition needs to cancel or reschedule a session, reasonable notice will be provided whenever possible.
You will not be charged an additional fee because The Recognition has cancelled or rescheduled your appointment. The session will be rescheduled at a mutually suitable time.
If a session cannot reasonably be rescheduled, any applicable refund will be handled in accordance with the circumstances and applicable law.
8.Additional Sessions
The initial booking consists of three core sessions.
If, during the process, it is mutually determined that additional sessions may be beneficial, these sessions will be discussed with you before booking, up to a maximum of five sessions in total.
Additional sessions are not included in the original three-session fee. The applicable fee will be communicated to you before you decide whether to proceed.
9.Discontinuation by the Client
You may choose to stop participating in the program at any time.
However, once the three-session program has been booked and paid for, the fee is non-refundable, subject to any rights or remedies that may apply under applicable law.
10.Discontinuation by The Recognition
The Recognition may discontinue services where it determines that continuing is not appropriate. This may occur where:
- the service is no longer considered suitable;
- circumstances arise that fall outside the scope of the service;
- the client repeatedly fails to attend;
- the client does not follow reasonable session requirements;
- there is threatening, abusive, discriminatory, or inappropriate conduct; or
- another type of professional support appears more appropriate.
Where The Recognition discontinues a paid program, any refund will be considered according to the circumstances, services already provided, and applicable law.
11.Emergencies and Exceptional Circumstances
We understand that unexpected circumstances can occur.
Where a client is unable to provide 24 hours’ notice because of a genuine emergency or circumstance outside their reasonable control, The Recognition may consider an exception to the 24-hour cancellation requirement on a case-by-case basis. An exception is not guaranteed and will depend on the circumstances.
12.Consumer Rights
Nothing in this policy is intended to remove, restrict, or waive any consumer rights or remedies that cannot legally be excluded under applicable Ontario or Canadian law.
13.Contact
For questions about session cancellation, rescheduling, refunds or the session process, email The Recognition at info@therecognitionofficial.com.
For technical problems with the website, account access, online form submission, payment processing or refund processing, email ZeroAI Technologies at info@zeroaitech.tech. The Recognition handles session and refund decisions; ZeroAI Technologies handles the technical systems.